Easy HomeCare

All-Rounded Protection for Your Home Content and Collections

Insurer: Bolttech Insurance (Hong Kong) Company Limited ("bolttech Insurance")

The Plan is a general insurance product underwritten by bolttech Insurance. livi is the appointed insurance agency of bolttech Insurance.

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livi's Home Insurance

All rounded protection for your home, collectables with less than 2 HKD premium per day for annual coverage including loss arising from fire, theft, typhoon, accidents & personal liability to protect you and your family!

Household Contents Protection

Protect your household contents from fire, flood, theft or typhoon up to a maximum of 500,000 HKD per year

Personal Liability Protection

Up to 5,000,000 HKD coverage for bodily injury or property damage of other person resulting from the negligence

Tenant's Improvement Accident Protection

Cover accidental loss or damage to tenant's improvements at home, up to 100,000 HKD per item

FAQs

Easy HomeCare is underwritten by Bolttech Insurance (Hong Kong) Company Limited ("bolttech Insurance") and is intended to be offered in Hong Kong only. bolttech Insurance is an authorised insurer under Insurance Authority for operating general insurance business. Livi Bank Limited ("livi") is the appointed insurance agency of bolttech Insurance for distribution of this insurance plan (insurance agency licence no. GA1033). The insurance product is a product of bolttech Insurance, not Livi Bank Limited.

Easy HomeCare covers fire, flood, theft, or water damage caused by burst water pipes and/or typhoons, any other accidents and household contents. It also protects against personal liability claims of up to HKD5,000,000 and covers up to HKD500,000 household items, including personal valuables up to HKD100,000. Policy coverage is subject to the selected benefits under the policy, please refer to the respective policy for details.

Below is the eligibility of this plan:
- Insured property age must be 35 years or below
- The building of the insured property is at least 5-storeys tall
- Net floor area of insured property must be 1,000 sq. feet or below
- Insured property is located within Hong Kong
-Insured property is constructed from bricks, stone or concrete with concrete roof

The above criteria must be declared by applicants along the application. If during review of claim request, bolttech Insurance discovers that the insured property is not eligible according to criteria, the claim request will be declinced. For more details, please refer to product brochure and policy provision.

Important Notes

Livi Bank Limited (“livi”) is the appointed insurance agency of bolttech Insurance for distribution of general insurance products. The general insurance product above (“the Plan”) is a product of bolttech Insurance but not livi.
In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between livi and the customer out of the selling process or processing of the related transaction, livi is required to enter into a Financial Dispute Resolution Scheme process with the customer; however any dispute over the contractual terms of the insurance product should be resolved between directly bolttech Insurance and the customer.
Easy HomeCare is underwritten by Bolttech Insurance (Hong Kong) Company Limited ("bolttech Insurance") and is intended to be offered in Hong Kong only. bolttech Insurance is an authorised insurer under Insurance Authority for operating general insurance business.
The above information is for reference only and is indicative of the key features of the insurance plan. For the details of summary of benefits, please refer to the brochure of the plan, and for exact terms and conditions and the full list of exclusions of the plan, please refer to the policy provisions of the plan.
Livi Bank Limited’s insurance agency licence no.GA1033.

Important Information

Product Brochure

Policy Provision

Excess Fee

Claims

How to make a claim

Please submit your claim to bolttech Insurance within 30 days of the event you’re claiming for. Details are as follows:
Download the claim form:

Download and complete the "HomeCare Insurance Claim Form (for HomeCare plan)" or "Public Liability Claim Form (for any other plans)"

https://bolttechinsurance.hk/en/claims

How to submit the claim form:

Please email to: claims.hk@bolttechinsurance.com, or send mail to: 9/F, FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong

You can also submit to any bolttech Insurance Solutions Centre In person

If bolttech Insurance need additional information from you, they will let you know by post.

Enquiry

Please refer to product brochure and policy terms and conditions for more information. Please call bolttech Insurance customer service hotline: (852) 3123 3344 during office hours if you require further assistance. (Office hours: Monday to Friday 09:00 to 18:00, Saturdays 09:00 to 13:00, closed on Sundays and public holidays).
- For enquiries about the technical support for online insurance application, please contact 24 x 7 liviCare hotline at (852) 2929 2998 or Live Chat on the livi app.