Contact us Get in touch

Talk to someone now

+852 2929 2998

+86 4001200099

Need help? Got a question or have feedback? We want to know!

* means required

Title

-
Mr
Mrs
Miss
Ms

First Name*

Last Name*

Email*

Phone*

Select Feedback Topic (Required)

Your feedback (2,000 characters max)*

Your personal information provided above will be used for this enquiry only and not for other direct marketing purposes. If you are already our customer and wish to update your personal information on our record, please log into livi app. After you submit your enquiry, we will reach out to you through the contact methods you have provided. By tapping "Submit", you confirm that you have read and agreed to our Conditions for Use of Website, Privacy Policy Statement, and Personal Information Collection Statement. For visitors, we only offer services to visitors located in Hong Kong to meet their financial needs in the city.

I have read and agree to the above terms

Tell us how we can do better

We are committed to providing great customer service and experience, and we value your feedback.

Let us know how we can improve our service and we will get back to you shortly.

You can reach us by:

Live Chat on the livi app (for registered customers only)
Feedback page on the livi app (for registered customers only)
Email at livicare@livibank.com
Call at (+852) 2929 2998 / (+86) 4001200099
Writing to liviCare at 28/F, Oxford House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong

Our team will acknowledge your feedback by a call or an email within 7 days and provide a response within 30 days. If someone has submitted feedback on behalf of you, we’ll be in touch with you directly.

Talk to someone now

+852 2929 2998
+86 4001200099