Important Notes
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Livi Bank Limited (“livi”) is the appointed insurance agency of BOCG Insurance for distribution of general insurance products. The general insurance product above (“the Plan”) is a product of BOCG Insurance but not livi.
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In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between livi and the customer out of the selling process or processing of the related transaction, livi is required to enter into a Financial Dispute Resolution Scheme process with the customer; however any dispute over the contractual terms of the insurance product should be resolved between directly BOCG Insurance and the customer.
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This promotion material is for reference only and is intended to be distributed in Hong Kong only. It shall not be construed as an offer to sell or a solicitation of an offer or recommendation to purchase or sale or provision of any products of BOCG Insurance outside Hong Kong.
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Please refer to the policy issued by BOCG Insurance for detailed terms and conditions (including but not limited to each benefit items and scope of coverage, conditions and exclusions) of the Plan.
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Livi Bank Limited’s insurance agency licence no.GA1033.
Important Information
Claims
How to make a claim
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Applicants are required to submit a claim to BOCG Insurance within 30 days after the trip, details are as follows:
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How to submit the claim form:
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For enquiries about products, claims and after-sale services, please contact BOCG Insurance Service Hotline at (852) 3187 5123 (Office hours: Monday to Friday 08:50 to 17:50, closed on Saturdays, Sundays and public holidays).
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During the journey, if you encounter an emergency, you can call the 24-hour emergency support hotline (852) 2861 9235 for immediate assistance. Please prepare the policyholder's name and policy number before calling, so that you can get the corresponding assistance as soon as possible.
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For enquiries about the technical support for online insurance application, please contact 24 x 7 liviCare hotline at (852) 2929 2998 or Live Chat on the livi app.
BOCG Insurance
Customer Service Hotline: (852) 3187 5123
(Office hours: Monday to Friday 08:50 to 17:50, closed on Saturday, Sunday and public holidays)
Address: 9/F., Wing On House, 71 Des Voeux Road Central, Hong Kong - Bank of China Group Insurance
Print and fill in the "Travel Insurance Claim Form" on the BOCG Insurance website, and send it back to BOCG Insurance together with the required documents. BOCG Insurance may require additional relevant claim documents. Please also refer to the "Notes on Claims" in the policy terms.
Download the claim form:
https://www5.bocgins.com/index.html?url=html/service/download_center.html#service-dc-claim
If the information you submit is complete, BOCG Insurance will notify you of the compensation decision after receiving all the documents. If additional information or documents are required when approving the claim, the Claims Department of BOCG Insuarance will contact the customer by email/mail/telephone.