Enjoy Cardless Withdrawals
Withdraw cash in just a few taps.
The Better Way to Withdraw
Enjoy the security and convenience of QR Cash on your phone!
Withdraw Now or Later
Easily set instructions to withdraw now or anytime within 60 minutes.
How It Works
Step 1
Tap “QR Cash” on Overview screen
Step 1
Tap “QR Cash” on Overview screen
Step 2
Confirm withdrawal amount
Step 2
Confirm withdrawal amount
Step 3
Tap “Withdraw Now” then authenticate with your PIN to scan a withdrawal QR code
Tap “Withdraw Later” to save your instruction for 60 minutes. Tap “QR Cash” again to retrieve instruction
Step 3
Tap “Withdraw Now” then authenticate with your PIN to scan a withdrawal QR code
Tap “Withdraw Later” to save your instruction for 60 minutes. Tap “QR Cash” again to retrieve instruction
Step 4
At the ATM, select “UnionPay QRC Withdrawal” then scan the QR code
Step 4
At the ATM, select “UnionPay QRC Withdrawal” then scan the QR code
Step 5
Enter the one-time code provided in app onto the ATM, then remember to take your cash
Step 5
Enter the one-time code provided in app onto the ATM, then remember to take your cash
Tap “QR Cash” on Overview screen
Confirm withdrawal amount
Tap “Withdraw Now” then authenticate with your PIN to scan a withdrawal QR code
Tap “Withdraw Later” to save your instruction for 60 minutes. Tap “QR Cash” again to retrieve instruction
At the ATM, select “UnionPay QRC Withdrawal” then scan the QR code
Enter the one-time code provided in app onto the ATM, then remember to take your cash
Questions and Answers
QR Cash enables you to withdraw cash from the designated ATMs without a physical ATM card. Each withdrawal will be directly debited from your liviSave account. Currently, all BOCHK and other designated ATMs support this service. Cash withdrawal records can be viewed in "Transactions" in app and in the e-statement.
1. Tap "QR Cash" on the Overview screen and set up a cash withdrawal instruction
2. Tap "Withdraw Now" and authenticate with your PIN; "Withdraw Later" lets you save the instruction for 60 minutes. Tap "QR Cash" again to retrieve this instruction
3. Select "UnionPay QRC Withdrawal" on the ATM then scan the QR code using QR cash in livi app
4. Enter the in-app one-time withdrawal code on the ATM, then follow the instructions on the ATM to complete the cash withdrawal
Additional tips:
- The validity period for the QR code on the ATM screen may vary. Please tap "Withdraw Now" before selecting "UnionPay QRC Withdrawal" on the ATM
- Avoid glares and reflections when scanning the QR code
You can withdraw with QR Cash at all BOCHK and other supported ATMs in Hong Kong (choose "UnionPay QRC Withdrawal" at ATM).