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Pet Care

Pet Care

Give your furry friends lifelong protection with an average premium
from just HKD3.9^ per day

Insurer: Bolttech Insurance (Hong Kong) Company Limited ("bolttech Insurance") 

The Plan is a general insurance product underwritten by bolttech Insurance. livi is the appointed insurance agency of bolttech Insurance.

Pet Care
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All-rounded protection covering clinical, surgical expenses & more.

Up to HKD 90,000 comprehensive medical & surgical coverage with up to 80% reimbursement rates*

• Provide full medical annual coverage of up to HKD 90,000 (HKD 60,000 among of that has no maximum limit for each benefit item)*, and enjoy a reimbursement rate of up to 80% of each claim*, regardless of the insured pet's age or the medical network.

• Coverage includes veterinary consultation fees, prescribed medication, confinement costs, clinical and surgical expenses, etc.

Flexible options, basic plan with fixed premium HKD 1,410 of first year for pets at any age#

• Choose from our plans that can meet your specific needs. The first annual premium of Plan I starts from HKD 1,410, equivalent to an average daily premium of just HKD 3.9, regardless of your pet's age^.

• Upgrade to Plan 2 or 3 with an average daily premium from just HKD 11 #, providing extra coverage on confinement costs, and clinical and surgical expenses; you can also opt for extra medical coverage.

• Up to HKD 1,000,000 third-party liability protection is also available as an extra safeguard.

Multiple offers: Up to 15% multi-pet discount & no-claim discount

• Enjoy up to 15% volume discount for multiple pets when insured Plan II or Plan III at the same time. Additionally, get an extra no-claim discount of up to 15% for renewals.

FAQs

Yes. For Medical Coverage, a co-insurance amount equivalent to 20% of each claim shall be borne by the Policyholder.
For Third Party Liability, a deductible amount HK$3,000 for each loss shall be borne by the Policyholder.
For Emergency Boarding Expenses, a co-insurance amount equivalent to 50% of each claim shall be borne by the Policyholder.
For full details of the co-insurance of this plan, please refer to the brochure and Policy Provisions.

To make sure all pets obtain fair protection, there is a waiting period to prevent pet owners from buying policies after their pets get sick or injured and making claims for existing conditions.


There is a 30-day waiting period from the policy effective date before you can start making claims for medical expenses resulting from illness.

Cats and dogs between 6 weeks and 8 years old (as of last birthday) are generally eligible to apply for the plan. However, some dog breeds are not eligible, such as Dogo Argentino, Fila Braziliero, Japanese Tosa and Pit Bull Terrier. You can find out more after you select "Get Quote Now" during application.
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^Calculated based on the Plan 1 annual premium with flash offer discount HKD 1,410, equivalent to daily premium only HKD 3.9. Plan 1 offers a fixed annual premium for insured pets aged from 6 months to 8 years old.

*Assumed getting insured by Plan 3 for a new policy, it includes HKD 60,000 protection and up to HKD 30,000 optional top-up limit for Clinical & Surgical Expenses protection. The actual claim amount is subject to the annual benefit limit.

#Getting pet aged 2 years old as example, difference between annual premium of Plan 1 and Plan 2 is HKD 2,284 with flash offer discount, equivalent to HKD 11 per day.



Important Notes

  • Livi Bank Limited (“livi”) is the appointed insurance agency of bolttech Insurance for distribution of general insurance products. The general insurance product above (“the Plan”) is a product of bolttech Insurance but not livi.


  • In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between livi and the customer out of the selling process or processing of the related transaction, livi is required to enter into a Financial Dispute Resolution Scheme process with the customer; however any dispute over the contractual terms of the insurance product should be resolved between directly bolttech Insurance and the customer.


  • Pet Care is underwritten by Bolttech Insurance (Hong Kong) Company Limited ("bolttech Insurance") and is intended to be offered in Hong Kong only. bolttech Insurance is an authorised insurer under Insurance Authority for operating general insurance business.


  • The above information is for reference only and is indicative of the key features of the insurance plan. For the details of summary of benefits, please refer to the brochure of the plan, and for exact terms and conditions and the full list of exclusions of the plan, please refer to the policy provisions of the plan.


  • Livi Bank Limited’s insurance agency licence no.GA1033.


Important Information

Product Brochure


Policy Provision




Claims

    How to make a claim

    • Please submit your claim to bolttech Insurance within 30 days of the event you’re claiming for. Details are as follows:


    • Download the claim form:

      • https://bolttechinsurance.hk/en/claims

      How to submit the claim form:

      Please email to: claims.hk@bolttechinsurance.com, or send mail to: 9/F, FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong

      You can also submit to any bolttech Insurance Solutions Centre In person


      If bolttech Insurance need additional information from you, they will let you know by post.



      Enquiry

      • Please refer to product brochure and policy terms and conditions for more information. Please call bolttech Insurance customer service hotline: (852) 3123 3344 during office hours if you require further assistance. (Office hours: Monday to Friday 09:00 to 18:00, Saturdays 09:00 to 13:00, closed on Sundays and public holidays).


      • For enquiries about the technical support for online insurance application, please contact 24 x 7 liviCare hotline at (852) 2929 2998 or Live Chat on the livi app.